About Me
Results-driven AI/ML Leader with 5+ years managing data science teams, delivering $500K+ operating income improvement while building systems performing 100+ FTE equivalent work through voice, vision, and text applications. Proven expertise in predictive modeling, NLP, computer vision, and optimization. Successfully leading 9 engineers while driving 10+ concurrent AI initiatives with demonstrated ROI through automation and process optimization.
Experience
Manager, Applied AI
ArcBest Inc
- Lead and mentor team of 9 AI/ML Engineers, conducting performance evaluations and developing individualized growth plans.
- Delivered $195K YTD savings through AP/AR automation processing 1,000+ invoices daily, including ACH processing and remittance checks.
- Generated $200K YTD value implementing voice bot automation, cutting abandonment rates by 25% and transforming customer service.
- Achieved 2x increase in quote win rate through LLM-based email automation, augmenting $700K in quotes booked while processing 1,000 quote requests daily.
- Manage portfolio delivering $500K+ YTD value with systems performing 100+ FTE equivalent work.
- Deliver executive summaries to C-suite on program effectiveness, ROI metrics, and strategic recommendations.
Machine Learning Engineer III
ArcBest Technologies
- Led Agile workflows for data science team, aligning technical efforts with business goals across 10+ AI initiatives.
- Developed enrichment pipelines using Clustering and GenAI to analyze 2.5M+ customer interactions.
- Championed AI governance and security initiatives, establishing Python and AzureML best practices across teams.
Machine Learning Engineer II
ArcBest Technologies
- Delivered Speech-to-Text solution processing 4M+ transcriptions, achieving 90% cost reduction.
- Implemented LLM-driven system for email automation and task prioritization, enhancing operational efficiency.
- Developed AI-driven customer churn analytics and damage prediction models using state-of-the-art techniques.
ML Engineer
ArcBest Technologies
- Designed distributed training pipelines for object detection models achieving 90% accuracy, processing 20K invoices daily.
- Deployed transformer models for call quality audits using NLP, increasing team efficiency.
Lead Predictive Analyst
ArcBest Technologies
- Built predictive models with 87% accuracy for delivery forecasting, improving resource allocation.
- Conducted A/B testing for our pricing models, demonstrating $10 per shipment benefit.
Analytics Intern
Tesla
- Developed automated workflows reducing manual entry errors and cutting processing time by 70%.
- Created Tableau dashboards for 1,200+ monthly audits, delivering actionable operational insights.
Risk Analyst
Ernst & Young
- Analyzed government data supporting $2.56B in loan waivers using advanced analytics techniques.
- Developed audit automation tools from career start while performing Fixed Assets, IT, and HR audits for major telecom and datacenter enterprise clients.
Featured Projects
Enterprise-grade voice bot system handling customer service calls with natural language understanding and real-time response generation.
Computer vision pipeline for automated invoice processing, featuring OCR, object detection, and intelligent data extraction.
Intelligent email processing system using Large Language Models for classification, response generation, and task prioritization.
Machine learning system for delivery forecasting and customer churn prediction using ensemble methods and deep learning.
Want to see more? Check out my GitHub for additional projects and contributions.
View All Projects on GitHubSkills
Leadership
Technical
Tools
Certifications
AWS Certified Machine Learning - Specialty
Amazon Web Services
Azure AI Engineer Associate
Microsoft
TensorFlow Developer Certificate
Deep Learning Specialization
DeepLearning.AI
Additional certifications and credentials available on LinkedIn
Education
Master in Information Systems Management
Carnegie Mellon University
Bachelor in Computer Engineering
University of Mumbai